Your privacy is our priority. Find out exactly how parimatch collects, uses, stores, and protects every piece of personal information you entrust to us.
Important Note: This Privacy Policy describes the data protection practices of parimatch Malaysia. By using our platform, you agree to the collection and use of information as described in this document. Please read it carefully before registering an account.
Parimatch Malaysia collects your personal information in several different situations when you interact with our platform. This collection is necessary to ensure a secure, personalized, and high-quality service for every user.
Information you provide directly:
Information collected automatically:
We only collect information that is strictly necessary to provide our services and meet legal requirements. parimatch never collects sensitive personal information without a clear necessity and your consent.
Every piece of information we collect is used for clear and legitimate purposes. parimatch Malaysia does not use user data for unrelated purposes without first obtaining your explicit consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & verification | Name, IC, date of birth, email | Contractual compliance |
| Deposit & withdrawal processing | Bank details, transaction amounts | Contractual compliance |
| KYC & AML verification | Identity documents, transaction history | Legal obligation |
| Fraud prevention & security | IP address, login patterns, account activity | Legitimate interest |
| Customer Support | Email, communication history | Contractual compliance |
| Marketing communications (with consent) | Email, phone number | User Consent |
You may withdraw consent for marketing communications at any time via your account settings or by contacting our support team. Withdrawing marketing consent will not affect your account's core services.
Parimatch Malaysia does not sell, rent, or trade users' personal information to any third party for commercial purposes. We regard your trust as a commitment that must be honored wholeheartedly.
However, there are certain situations where we need to share information with trusted parties to enable the platform to operate safely and comply with the law:
All third parties working with parimatch Malaysia are bound by strict data protection agreements and are only permitted to use your information for specified purposes.
Your data security is the absolute top priority of parimatch Malaysia. We continuously invest in the latest security infrastructure to ensure your personal information and financial data are always protected against unauthorized access, theft, or misuse.
Technical security measures we implement:
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. Therefore, you also have a role to play in keeping your account secure by using a strong password and not sharing your login credentials with anyone.
If you suspect any security breach or suspicious activity in your account, please contact our support team immediately via 24/7 live chat.
Parimatch Malaysia retains your personal information for as long as necessary to fulfill the purposes for which the data was collected and to comply with applicable legal obligations.
| Data Category | Retention Period |
|---|---|
| Active account information | For the duration of the active account + 5 years after closure |
| Financial transaction records | Minimum 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Activity & session logs | 12 months from the date of creation |
| Customer support communications | 3 years from the date of communication |
| Non-essential cookie data | Up to 13 months or until deleted |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. Any data that must be retained longer due to specific legal requirements will be stored separately with restricted access.
Parimatch Malaysia uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how users interact with our platform.
Types of cookies we use:
You can manage your cookie preferences through your web browser settings at any time. Disabling certain cookies may affect some platform functionality, but will not prevent you from accessing our core services.
parimatch does not use third-party cookies for advertising purposes or sell your usage pattern data to advertisers. All analytics data is used internally only to improve our platform.
As a parimatch Malaysia user, you have clear rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights in a straightforward and transparent manner.
You have the right to request a copy of all personal information we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal information.
You may request deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain specified circumstances.
To exercise any of the above rights, contact our customer support team via live chat or send a written request to our support email address. We will process your request within 30 business days.
Parimatch Malaysia strictly does not collect, process, or store any personal information from individuals under the age of 18. Our platform is exclusively for adult users and we take this responsibility very seriously.
Steps we take to prevent underage access:
If you suspect that someone under 18 years of age has registered an account on our platform, please contact our support team immediately. We will investigate and take appropriate action without delay.
Parimatch Malaysia reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.
When significant changes occur, we will notify you via:
Continued use of the parimatch platform after the effective date of any Privacy Policy changes shall be deemed acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and withdraw your remaining funds before those changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.
You can reach us through the following methods:
We are committed to responding to every privacy-related enquiry within 5 business days. For more complex requests such as data deletion or data portability, processing time is up to 30 business days.
If you believe we are not processing your data in accordance with applicable laws, you have the right to lodge a complaint with the relevant data protection regulatory authority in Malaysia.
Six core data protection principles we guarantee to every parimatch Malaysia user
All personal data and financial transactions are protected with 256-bit SSL encryption — the same level of security used by leading banks in Malaysia.
Parimatch has never and will never sell, rent, or trade your personal information to advertisers or any third party for commercial gain.
Access to user data is restricted to authorised personnel only. All access is logged and monitored to prevent any internal misuse.
You have full control over your data — your rights to access, correct, delete, or transfer your data can be exercised easily through our support team.
Parimatch's security infrastructure undergoes regular independent audits by certified cybersecurity experts to ensure the latest protections are always in place.
In the event of any security incident involving your data, we will notify you within 72 hours in line with industry best practices.
Your privacy is protected, your data is secure, and your gaming experience is guaranteed to be top quality. Register a parimatch Malaysia account today and feel the difference.